13c Privacy Policy — User Information Protection
This Privacy Policy explains how 13c collects, uses, stores and protects your personal information as a platform user in Malaysia. Please read this document carefully to understand your rights and our commitment to data security.
1. What information do we collect?
13c collects various types of information when you register and use our platform. This is necessary to provide a secure, seamless and personalised experience for Malaysian users.
Account information
When you register, we collect your full name, date of birth, email address, phone number and login credentials. This information is used to verify your identity and keep your account secure.
Payment information
All transactions on the 13c platform are processed in Malaysian Ringgit (MYR). We retain records of deposit and withdrawal transactions, including the payment method used, date and amount. We do not store full card numbers — this sensitive information is handled directly by our certified payment providers.
Device and browser information
We automatically collect technical information such as device type, operating system, browser type, IP address, screen resolution, and system language. This information helps us optimise the mobile experience and identify suspicious activity.
Usage data
We record how you use the platform, including pages visited, games played, session duration, and in-account actions. This data is used to improve service quality and personalise content recommendations.
- Name, date of birth, email, phone number
- Transaction records in MYR
- Device type, IP, browser
- Usage and session records
- Cookies and tracking data
2. How is your information used?
Information collected by 13c is used solely for legitimate purposes directly related to the provision of platform services. We do not sell your personal information to any third party for marketing purposes.
Processing account registration, verifying identity, handling deposits and withdrawals in MYR, and providing access to all 13c platform features including games and Sports Betting.
Detecting suspicious account activity, preventing unauthorised access, verifying transactions, and ensuring compliance with Malaysian legal requirements.
Analysing usage patterns to improve the interface, introduce new features, optimise mobile performance and tailor content to user preferences.
Sending account-related notifications, transaction confirmations, security updates and service information relevant to your use of the 13c platform.
3. Cookies and tracking technologies
The 13c platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.
Types of cookies used
- Session cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saving your personal settings such as preferred language and display preferences so you do not have to reconfigure them each time you visit.
- Analytics cookies: Helping us understand how users interact with the platform, which pages are visited most frequently and time spent on each. This data is aggregated and does not directly identify individuals.
- Security cookies: Used to detect and prevent fraudulent activity and to verify the legitimacy of each user session.
Managing cookies
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your overall experience on 13c.
4. Data storage, security and third-party sharing
How we store your data
Your personal data is stored on secure servers with strict access controls. 13c uses industry-standard encryption to protect data both in transit and at rest. We retain data only for as long as necessary to provide our services or as required by Malaysian law.
Security measures
We implement multiple layers of technical and organisational security, including data encryption, role-based access controls, continuous activity monitoring, and regular security audits. Staff with access to users' personal data are strictly limited and bound by confidentiality agreements.
Third-party sharing
13c does not sell, rent or share your personal information with third parties for marketing purposes. We only share information in the following limited circumstances:
- Payment providers: Information required to process deposits and withdrawals in MYR is shared with certified payment providers.
- Technical service providers: Technology partners who help us operate the platform may have limited access to data for technical purposes only.
- Legal requirement: We may disclose information when required by a Malaysian court or competent authority.
5. Your rights as a user and how to contact us
As a 13c platform user, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights.
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the platform's customer support and will be processed within a reasonable timeframe.
Right to rectification
If any of your personal information is inaccurate or out of date, you have the right to request a correction. You can update certain details directly through your account settings on the 13c platform.
Right to Erasure
You may request the deletion of your account and personal data, subject to applicable legal retention requirements. Certain transaction records may need to be retained for a specified period to meet regulatory obligations.
Privacy policy updates
13c reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy. The current effective date is 1 January 2026.
How to contact us
For any questions about this Privacy Policy or to exercise your rights, please contact the 13c support team via the platform or by email at: [email protected]. You may also refer to our FAQ page for more information.
- Access to your personal data
- Correction of inaccurate information
- Account and data deletion
- Information on data sharing